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Proving the Value of HR
Author: Jack J. Phillips, Patricia Pulliam Phillips
Publisher: Society for Human Resource
ISBN: 1586442317
Pages: 315
Year: 2012
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Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this updated edition illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication.
Proving the Value of Human Resources
Author: Patricia Pulliam Phillips, Jack J. Phillips
ISBN: 0979028531
Pages: 330
Year: 2010
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Total Quality in Managing Human Resources
Author: Joe Petrick
Publisher: Routledge
ISBN: 1351407899
Pages: 388
Year: 2017-10-06
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Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.
Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes
Author: Jack Phillips, Patricia Pulliam Phillips
Publisher: McGraw Hill Professional
ISBN: 0071840621
Pages: 320
Year: 2014-07-04
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PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATA While corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HR departments often take the first hit. In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti Phillips, provide the tools and techniques you need to use analytics to show top decision makers the value of HR in your organization. Focusing on three types of analytics--descriptive, predictive, and prescriptive--Making Human Capital Analytics Work shows how you can apply analytics by: Developing relationships between variables Predicting the success of HR programs Determining the cost of intangibles that are otherwise diffi cult to value Showing the business value of particular HR programs Calculating and forecasting the ROI of various HR projects and programs Much more than a guide to using data collection and analysis, Making Human Capital Analytics Work is a template for spearheading large-scale change in your organization by dramatically influencing your department's overall image within the organization. The authors take you step-by-step through the processes of using hard data to drive decisions and demonstrate the tangible value of HR. You know that your department is more than administrative and transactional--that it's an integral player in your company's strategy. Apply the lessons in Making Human Capital Analytics Work and ensure that all other stakeholders know too.
Transformative HR
Author: John W. Boudreau, Ravin Jesuthasan
Publisher: John Wiley & Sons
ISBN: 1118102517
Pages: 288
Year: 2011-08-24
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Proven HR strategies that can have a real impact onorganizational success This book demonstrates how some of the world's most admired andprominent organizations are redefining HR leadership by usingevidence-based change to inform human capital decisions thatoptimize efficiency, effectiveness and strategic impact. Theauthors present the five foundational principles to the new HRdecision science: Logic-driven analytics, segmentation, riskleverage, synergy and integration and optimization. Includes practical suggestions and approaches to helpexecutives put the book's principles into action Contains insight based on the experiences of leading globalorganization such as PNC Bank, CME Group, Royal Bank of Scotland,Deutsche Telekom and Shanda Interactive Entertainment Features in-depth case studies of 6 international companies:Coca-Cola, Khazanah Nasional Berhad, IBM, Ameriprise Financial,Royal Bank of Canada and Royal Bank of Scotland This groundbreaking book reveals a new approach to deliversustainable change and business results. It is enhanced withsuccess stories from leading companies that engage leadership andinvolve employees in ways that make a lasting impact on theircompanies.
Maximizing the Value of Consulting
Author: Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
Publisher: John Wiley & Sons
ISBN: 1119123674
Pages: 544
Year: 2015-05-19
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Provide organized, efficient, relevant consulting with lasting value Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company. Sponsored by the ROI Institute and the Association of Internal Management Consultants, this book provides a roadmap to relevance for consultants operating in the increasingly fast-paced, changing, dynamic environment. Readers will learn how to use resources properly and manage the investment efficiently, while truly connecting to the business, securing appropriate levels of commitment, and providing adequate levels of support. Detailed coverage includes guidance toward calculating the value of consulting in terms that executives understand, including business impact and ROI, and using the appropriate tools to show how things are working throughout the process. Whether organizations are using internal or external consultants, or both, consultants can provide better value to the company. Consultants are needed to provide advice, support, and insight into the processes undertaken to improve the business, and integrate the input of different functional units into a more streamlined strategy. This book is designed to help consultants provide the utmost value to clients by maximizing organization, efficiency, and ultimately, ROI. Manage for value with better organization and cost control Set objectives at multiple levels to deliver useful results Measure implementation, impact, ROI, and intangibles Use final results to drive appropriate actions, creating lasting value The skyrocketing need for internal and external consultants will continue, in almost every functional area ranging from HR and technology, to auditing and risk management. Maximizing the Value of Consulting provides a manual for relevant, value-driven consulting, with world-renowned expert insight.
The New HR Analytics
Author: Jac FITZ-ENZ
Publisher: AMACOM
ISBN: 0814416446
Pages: 368
Year: 2010-05-12
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In his landmark book The ROI of Human Capital, Jac Fitz-enz presented a system of powerful metrics for quantifying the contributions of individual employees to a company’s bottom line. The New HR Analytics is another such quantum leap, revealing how to predict the value of future human capital investments. Using Fitz-enz’s proprietary analytic model, readers learn how to measure and evaluate past and current returns. By combining those results with focused business intelligence and applying the exclusive analytical tools in the book, they will be able to: Evaluate and prioritize the skills needed to sustain performance • Build an agile workforce through flexible Capability Planning • Determine how the organization can stimulate and reward behaviors that matter • Apply a proven succession planning strategy that leverages employee engagement and drives top-line revenue growth • Recognize risks and formulate responses that avoid surprises • Support decision making by predicting the actions that will yield the best returns Brimming with real-world examples and input from thirty top HR practitioners and thought leaders, this groundbreaking book ushers in a new era in human resources and human capital management.
The Brave New World of eHR
Author: Hal Gueutal, Dianna L. Stone
Publisher: John Wiley & Sons
ISBN: 0787978574
Pages: 352
Year: 2005-02-18
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The Brave New World of eHR is an important resource, filled with the most current information and practical advice on eHR for human resource professionals and industrial and organizational psychologists. Written by an expert group of scholars, practitioners, and subject matter experts, this book offers an overview of the major technological trends in eHR, and shows how to use technology to enhance organizational effectiveness. Comprehensive in scope, the book includes information on a wide variety of topics and Reviews the transformation of human resources from manual processes to sophisticated CRM and ERP systems Examines the effectiveness of online strategies for attracting talent Offers valuable guidelines that can help organizations design, deliver, implement, and sustain e-selection systems Includes a review of the recent research on the effectiveness of distance learning in educational and organizational settings Analyzes the potential advantages and disadvantages of using eHR to manage employee performance Shows how technology supports the administration of compensation systems Outlines recent trends in delivering HR products and services Considers the functional and dysfunctional consequences of using eHR to attract, select, and manage the performance of employees in organizations Presents a fascinating and futuristic look at HR and technology for decades to come
Measuring the Success of Leadership Development
Author: Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray
Publisher: Association for Talent Development
ISBN: 1607282399
Pages: 264
Year: 2015-05-22
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Evaluate leadership development programs all the way to impact and ROI. Globally, a record amount is being invested in leadership development, more than at any other time in history. And that translates into additional accountability for anyone spearheading a new program. Measuring the Success of Leadership Development offers a proven methodology that will help you step up to the challenge. You’ll learn how to begin the leadership development process with the end in mind and show return on investment to key stakeholders. Renowned ROI experts Jack and Patti Phillips have joined knowledge organization expert Rebecca Ray to support you every step of the way. This essential guide outlines each step of the proven ROI Methodology and explains how to apply it to driving leadership development program performance and evaluating results. Case studies show the methodology in action across seven successful leadership development programs. If you’re leading the charge, it’s crucial that you create and track metrics for your program’s success. In this book you will learn: how to begin the leadership development process with the end in mind what data to collect to show return on investment to key stakeholders best practices in measurement and evaluation strategies.
The Value of Innovation
Author: Jack J. Phillips, Patricia Pulliam Phillips
Publisher: John Wiley & Sons
ISBN: 1119242428
Pages: 390
Year: 2017-12-19
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Innovation is the life blood of practically every organization. Innovation drives growth, development, and prosperity for many organizations and geographical areas. Sometimes, innovation thrives within a certain geographical location or in certain organizations that are known for their innovative approaches. This outstanding new volume will demonstrate how to measure the success of innovation in all types of organizations. In the last decade, there have been tremendous investments in creativity and innovations sponsored by companies, cities, states, countries, universities, NGO’s, and even non-profits. With the magnitude of emphasis on creativity and innovation, the sponsors and key stakeholders will demand to know the value of these programs. The Value of Innovation: Measuring the Impact and ROI in Creativity and Innovation Programs will show step-by-step how to measure the impact and the ROI of innovation and creativity programs. The process collects six types of data: reaction, learning, application, impact, ROI, and intangibles. Data are collected analyzed and reported using a systematic, logic model. Conservative standards create results that are both CEO and CFO friendly. This proven process has been used now in 5000 organizations and this new book adapts the method directly to this critical area of innovation, showing examples and case studies.
Investing in Your Company's Human Capital
Author: Jack J. Phillips
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814428940
Pages: 288
Year: 2005
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A thorough explanation of human investment options from which an executive can make a better decision. -- Jac Fitz-enz, from the Foreword
Measuring ROI in Employee Relations and Compliance
Author: Patricia Pulliam Phillips, Jack J. Phillips
Publisher: Society for Human Resource
ISBN: 1586443593
Pages: 190
Year: 2014-08-01
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In today's economic climate, there is a tremendous focus on ensuring that the human resource (HR) function is connected to the business. Measuring ROI in Employee Relations and Compliance presents six, real-world case studies that describe how this is being accomplished by following in a step-by-step, proven approach. It provides insight into the different issues, challenges, and opportunities HR faces as it tries to show value for its employee relations and compliance programs. The book demonstrates the benefits of developing six types of data including ROI, as they are used to drive improvements and changes. An ROI analysis will help HR professionals secure management support and involvement and increase executive commitment and program funding. It also helps change the perception of HR from a must-have to a need-to-have that drives business results.
How to Measure Human Resource Management
Author: Jac Fitz-enz, Barbara Davison
Publisher: McGraw Hill Professional
ISBN: 0071369988
Pages: 351
Year: 2002-01-16
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Is it cost-effective to add staff in a given area? Does a training program have a positive impacton costs and sales? In this era of increasing cost and budget justification, HR managers are under increasing pressure to measure performance, defend their budgets against outsourcing, and even to justify their own existence. This text provides a quantifiable method for accurately measuring the productivity of all major personnel functions. This allows the HR manager to communicate with senior management in the quantitative business language senior management understands. It also helps HR Managers make tough decisions ranging from how many additional staff people to hire, and how much to spend on a training program.
What the CEO Wants You to Know
Author: Ram Charan
Publisher: Currency
ISBN: 0553417789
Pages: 176
Year: 2017
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A powerful lesson in what is really important in business, this remarkable book by an ultimate insider takes the lessons of the peddler and reveals how they can be used by the rest of us. Reminiscent of bestsellers such as "Who Moved My Cheese?" and" The One-Minute Manager, What the CEO Wants You to Know" is simple, direct, and of immense use to everyone in business.
ROI for Technology Projects
Author: D. Brian Roulstone, Jack J. Phillips
Publisher: Routledge
ISBN: 0750685883
Pages: 343
Year: 2008
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This is the first book focusing on the ROI for technology investments written by a technology executive for technology decision makers with the support and guidance of the foremost authority in the discipline of Return on Investment. This book leverages the talents of both authors to provide a framework and methodology that can ensure greater success in mobilizing technology initiatives. There is no other book on the market that specifically addresses the critical need to prove ROI on resource intensive technology projects with a time-tested and industry leading methodology. To date, most ROI books have focused in the areas of human performance, training, marketing, and other human capital related disciplines. With increased scrutiny of technology spending by the most complex organizations in the world, technology leaders need a 'tool kit' to help them prepare for hard-hitting discussions with their organization's CFO, president, CEO, or chairman about the return they should expect from critical technology projects. Rather than focusing top managers' attention on cutting, challenging, and controlling expenditures (as many C-level accountants prefer to do), this approach guides technology managers in providing executives with more comprehensive, balanced information that helps all involved make better business decisions. Along the way, it helps technology managers communicate more effectively with the financial decision makers in their organizations. The book also shows executives how partnering with IT leaders can help top management understand the return these technology projects can provide to the organization in increased human efficiency, automation of manual processes, unified organizational data, and other high-return results from complex and critical technology initiatives. At the same time, executives and IT professionals need to have their projects measured with a balanced perspective. While the ROI itself is very important, it's also important to capture intangibles related to the project, as well as information about application and implementation of the project. Even earlier in the cycle, it's important to capture reaction to the technology and the extent to which individuals have learned the technology. Together, these data sets represent a balanced profile of success, with ROI at the pinnacle. * Globally renowned ROI institute methodology applied to technology * Unique author combination of a technology executive for technology decision makers and the foremost authority on ROI * Source of basic research techniques, applications, experiences and resources available to expose the value of key technology initiatives